Terms & Conditions & Privacy Policy & Refund/Returns Policy

1. Introduction

This Privacy Policy governs the manner in which Matsu Sushi NY (“we,” “our,” or “us”) collects, uses, maintains, and discloses information collected from users (“User” or “you”) of the www.matsusushiny.com website (“Site”). These Terms & Conditions apply to the Site and all products and services offered, including online ordering and delivery through our own staff.

2. Personal Information Collection

We may collect personal identification information in various ways, including when you:

  • Visit or register on our Site

  • Place an order

  • Fill out a form

  • Subscribe to our newsletter

  • Interact with our services, promotions, or features

Personal information may include your name, address, phone number, payment details, and email address. We only collect this information if you voluntarily provide it. Refusal to provide certain details may limit your ability to use some Site features.

3. Non-Personal Information

We may collect non-personal identification information, such as browser type, device type, operating system, IP address, and browsing patterns, to help improve our Site and services.

4. Cookies

Our Site may use “cookies” to enhance your experience and improve functionality. You can choose to disable cookies in your browser settings, but certain parts of the Site may not work correctly without them.

5. How We Use Your Information

We may use the information collected to:

  • Process and deliver orders

  • Improve customer service and website performance

  • Send updates, promotions, or order-related notifications

  • Analyze user behavior for service improvement

  • Comply with applicable NYC and NY State regulations

You may opt-out of promotional communications at any time.

6. Data Security

We use SSL encryption and industry-standard security measures to protect your personal and payment information. While we take all reasonable precautions, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Returns & Refunds

Due to the perishable nature of our products, all sales are final. If there is an issue with your order (e.g., incorrect or damaged items), please contact us via the Contact Us page within 2 hours of delivery so we can address the problem in accordance with NYC food safety guidelines.

8. Changes to This Policy

We reserve the right to update or modify these Terms & Conditions and Privacy Policy at any time. Continued use of the Site after updates constitutes acceptance of the revised terms.

9. Acceptance of Terms

By using our Site, you agree to this Privacy Policy and Terms & Conditions. If you do not agree, please discontinue use of the Site.

10. Contact

For questions regarding these Terms & Conditions, please visit our Contact Us page on www.matsusushiny.com.

MATSU SUSHI NY © 2013–2025